> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: May 14, 2026

# AI settings

You’ll find AI settings under [**Settings** > **AI**](https://fly.customer.io/settings/ai). These settings apply across all workspaces in your account.

[![AI settings](https://docs.customer.io/images/ai-settings.png)](#c318e569347fc74d870654bc5c6d6b29-lightbox)

## We don’t use your data to train AI models[](#we-dont-use-your-data-to-train-ai-models)

We **do not use your customer data** to train AI models, and we don’t use your users personal data ([attributeA key-value pair that you associate with a person or an object—like a person’s name, the date they were created in your workspace, or a company’s billing date etc. Use attributes to target people and personalize messages.](/journeys/attributes/) and event values) in any of our AI features. You can safely use our AI features without worrying about us using your customer data to train AI models.

## Customer.io AI toggle[](#customerio-ai)

By default, you and your team members can take advantage of AI-based features in your account.

If you’re not comfortable with members of your team using AI-based features, disable **Customer.io AI** under [**Settings** > **AI**](https://fly.customer.io/settings/ai). Disabling **Customer.io AI** turns off all AI features for everybody in your account.

## Edit live data[](#edit-live-data)

By default, the Customer.io [agent](/ai/agent/get-started/) cannot edit “live” data, delete profiles, or trigger broadcasts, newsletters, and other messages. This protects you from accidental changes to your Customer.io data and automations.

If you want the agent to make changes to live resources, turn on **Allow agent to edit live data**. When this setting is on, your agent can modify anything that your permissions allow, including active campaigns and in-use segments. You must be an account admin to manage this setting.

Be careful when working with live data. Things like changing an active campaign workflow can disrupt user [journeysTypically, a person’s path through your campaign. If the campaign is triggered by a webhook, then a journey captures the webhook’s path, not a person’s.](/journeys/campaign-journeys/).

**This setting does not affect our MCP server or CLI tools.** Take care when working with live campaigns, segments, modifying people’s profiles, and so on through those tools.

## Gemini safety settings[](#gemini-safety-settings)

AI features in Customer.io use Google’s Gemini models. You can configure safety thresholds for content created by our tools from the **Gemini Safety Settings** section. For a full list of features powered by these settings, see our [current functionality powered by AI](/ai/cio-with-llms/).

You can set filters for four categories:

*   **Harassment**
*   **Hate Speech**
*   **Sexually Explicit**
*   **Dangerous Content**

For each category, you can choose a threshold ranging from **Off** (no filtering) to **Block low and above** (strictest filtering). Learn more about Gemini’s safety settings in [Google’s documentation](https://ai.google.dev/gemini-api/docs/safety-settings).

 Test translations and our chat assistant after you save new settings.

Blocking content can cause AI features to behave unexpectedly or prevent them from returning content. Make sure you test or preview content created by AI before you send it to your audience.

## Compliance prompt[](#compliance-prompt)

In your AI settings, you can include a **Compliance Prompt** to help ensure generated content aligns with other regulatory and policy guidelines not covered by [*Gemini Safety Settings*](#gemini-safety-settings).

 Test translations and our chat assistant after you save new settings.

To see if your prompt works as expected, test or preview content created by AI before you send it to your audience.

## Customer.io MCP[](#customerio-mcp)

Toggle **Customer.io MCP** to turn the Model Context Protocol (MCP) integration on or off. When MCP is on, team members can connect AI tools like Claude, ChatGPT, and Cursor to their Customer.io workspaces. See our [MCP documentation](/ai/mcp/get-started/) for setup steps and details.