Account Regions (US and EU)

Updated

When you create an account with Customer.io, you select your region, which determines where we store your data: in the United States (US) or European Union (EU).

We ensure that all of your customers’ data is stored in the region that you choose. So, if you select the EU region, all of the information about your customers, known as People, is stored exclusively in data centers within EU member countries.

You cannot have workspaces in different regions. All customer data in your account—all of your workspaces—resides within the region you select when you set up your account.

data center flow
data center flow

Does my region affect feature availability?

Your region does not affect feature availability for our products. The only difference between regions is where your data resides. We release features for Journeys to both our US and EU regions simultaneously.

Does my region affect how I use Customer.io?

Your region does not change your experience with, or how you use, fly.customer.io. Whether your account is based in the US or EU data centers, you’ll access your account and workspaces using the same URL.

When you use our APIs or libraries, however, you should specify your region.

Specifying your region in the API

By default, we assume that your account is in the US region. If your account is based in our EU data center, you should specify your region when you consume our APIs or libraries to route traffic to the appropriate region.

You can determine your account’s region programmatically using the data center endpoint. This may simplify cases if you maintain an integration with Customer.io.

  • When using the API with an EU-based account, append the API subdomain with -eu. For example, you’d use the Track API at https://track-eu.customer.io.
  • When using libraries, you’ll specify your region when you initialize the library. If you don’t provide a region, we assume that your account is in the US data center. See our libraries for more information.

 We redirect the track and transactional API calls where necessary, but not other APIs

If you don’t specify that your account is in the EU region, we assume that your account is in the US. We redirect Track API requests from US endpoints to the EU so that they don’t fail, but this traffic passes through US servers and may cause data to be logged in the US. We do not redirect other APIs; if you use the wrong region for the App API, your request will fail (401).

How do I know what region my data is in?

If you’re an Account Admin, your account region appears under Settings > Account Settings > Data and Privacy. Account and billing information is only available to administrators; users with other roles will not see the account region.

The privacy and data page
The privacy and data page

You can also use the API to determine where your account is located. Test your credentials with the Account Regions endpoint.

curl --request GET \
  --url https://track-eu.customer.io/api/v1/accounts/region \
  --header "Authorization: Basic $(echo -n site_id:api_key | base64)"

Migrate your account to the EU data center

 Migrations are temporarily paused

We’re temporarily pausing data center migrations while we review and update our process to ensure compatibility with recent product and infrastructure changes. We appreciate your patience and understanding during this time. We are committed to resuming our migration process as soon as possible.

If you have an account in the US region and need your account to be in the EU data center, you can submit a migration request to our support team. Please consider the following before submitting your request:

  • Do I need to move to the EU data center? You may request a migration if you need to move in order to comply with local regulations.
  • What other options do I have for moving? If your account is relatively new, we recommend that you sign up again in your target data center and manually copy over any profiles and export your content. This gives you full control over the move and can be faster when considering the migration queue.
  • Do I need to do any work to migrate my account? Yes, you’ll need to add new DNS records, update HTTPS links, add EU IPs to your allowlists, and update any data integrations to use the EU endpoints to ensure a smooth transition. When you’re finished updating things, our engineering team will schedule and complete the migration. Include a technical contact and your DNS manager in your initial request to help with coordination.
  • How long does an account migration take? The duration depends on the size and number of workspaces in your account. We’ll provide a more accurate estimate before we migrate your account. Also, dedicated IP addresses are not transferable from one region to another. If you’re using dedicated IPs, your migration will take longer as it’ll be necessary to provision and warm up new IPs.
  • What happens to incoming attribute data and outgoing messages during the migration? We temporarily pause and hold incoming and outgoing data/message operations while the migration is underway. You won’t need to manually stop your integrations or campaigns. When we finish moving your account, we process all the data and messages that were queued during the migration process, and your workspaces resume functioning normally.

Email win@customer.io to submit a request and be added to the migration queue.

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