> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: August 5, 2026

# Canceling your account

We really hate to see you go, but we understand sometimes things change.

Before you part, though, we’d love it if you’d [get in touch with our team](https://customer.io/contact/) and **let us know if there is something we can do better**. If something isn’t working right or you’re finding a feature difficult to use, we want to make it better!

## How to cancel

How you cancel depends on your plan type.

### Essentials and Startup plans

If you’re on an Essentials or Startup plan, you can cancel directly from your account’s **[Plans & Billing page](https://fly.customer.io/settings/billing/your-plan)**. Look for the option to cancel your account at the bottom of the page.

 To cancel your account, you must be an [Account Admin or Member](/accounts/settings/team/intro-account-access/#account-level-roles) with the account-level permission “Access billing & account info.”

### Premium and Enterprise plans

If you’re on a Premium or Enterprise plan, contact your Customer Success Manager (CSM) to cancel your account.

## Once your account is canceled

Once an account is canceled, messages will stop sending and user access will be immediately removed. Please make sure you’ve saved any information you need before you cancel.

Your account data will be scheduled for deletion after 60 days. Once your account data is deleted, your account will be unrecoverable.

## What happens if you change your mind

Great news!

If you would like to restart your account then please reach out to our billing team at [billing@customer.io](mailto:billing@customer.io). If you are still within the 60 day window, they will be happy to help you get back up and running; otherwise, we will get you set up with a new account.

*   *   [How to cancel](#how-to-cancel)
        *   [Essentials and Startup plans](#essentials-and-startup-plans)
        *   [Premium and Enterprise plans](#premium-and-enterprise-plans)
    *   [Once your account is canceled](#once-your-account-is-canceled)
    *   [What happens if you change your mind](#what-happens-if-you-change-your-mind)

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