> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: July 15, 2026

# Search your workspace

Our universal search feature can help you find automations, segments, templates, and other items in your workspace.

Press ⌘K on Mac or CtrlK on Windows and Linux to open the search dialog from anywhere in your workspace.

[![The universal search dialog showing no search results.](https://docs.customer.io/images/universal-search-empty.png)](#3d2d388138343703a5c9a5222cd54ee8-lightbox)

 Universal search is independent of the **Customer.io AI** toggle in your [AI settings](https://fly.customer.io/settings/ai). Disabling Customer.io AI doesn’t affect universal search.

## What you can search for

The universal search feature **cannot search for profiles or their data**. It only searches workspace configuration—the names and content of things you’ve built in Customer.io. To find specific profiles, use the [profile activity page](/messaging/profiles/find/filtering-logs/), [profiles page](/messaging/profiles/), or [segments](/messaging/segmentation/segments/).

Universal search helps you find the following items in your workspace:

*   **Automations** by name
*   **Segments** by name
*   **Templates** by name or content
*   **Broadcasts** (one-time sends and API-triggered) by name
*   **Actions** (workflow actions) by name
*   **Navigation shortcuts** to jump to pages like settings or metrics

[![The universal search dialog showing search results for automations, segments, and templates.](https://docs.customer.io/images/universal-search-example.png)](#bd0818c974cee89bda1c47ff438f3b68-lightbox)

## How search works

When you type a query, universal search uses AI-enhanced ranking to surface the most relevant results. You don’t need to type an exact match—the search tries to capture the intent behind your query and rank results accordingly based on the keywords you use.

For example, searching for “welcome” might return your “Welcome series” automation, a “New user welcome” template, and a “Welcome email” broadcast. The word “welcome” might not even appear in the names or descriptions of these items, but the search will try to rank results that represent the same concept.

### Privacy and data handling

Universal search indexes workspace configuration data to make things easier to find—things like automation names, segment names, attribute names, template content, and other metadata. We **do not** index or access your customers’ personal information.

*   **PII is not indexed.** Search indexes workspace data (names, descriptions, types), not the values of your customers’ attributes or events.
*   All search data stays within Google Cloud infrastructure.
*   Search data is **not** used to train AI models.
*   No data is shared with external AI providers.

*   *   [What you can search for](#what-you-can-search-for)
    *   [How search works](#how-search-works)
        *   [Privacy and data handling](#privacy-and-data-handling)

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