> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: May 22, 2026

# Claude setup

You can integrate Claude with Customer.io in your personal settings so you can engage your workspace through Claude conversations.

 MCP support isn’t available for Claude’s free plan

You need a paid Claude plan to use MCP connectors like Customer.io’s.

## Use the built-in connector[](#use-the-built-in-connector)

Claude Desktop has a Customer.io connector that you can enable to use Customer.io.

1.  In Claude Desktop, go to **Settings** > **Connectors**.
    
2.  Find and enable the **Customer.io** connector from the list. If you don’t see it, your organization may need to approve the connector. Contact your IT admin to enable it.
    
    [![claude's connectors page showing the Customer.io connector](https://docs.customer.io/images/mcp-claude-setup.png)](#8c15ee1c998c05665cb7aa498470d0f4-lightbox)
    
3.  Click **Connect** and authenticate with Customer.io.
    
4.  Select the workspaces and permissions you want to grant access to and click **Allow access**. See [permission scopes](/ai/mcp/get-started/#permission-scopes-for-mcp-users) for details on permissions.
    
    [![The authorization screen where you select workspaces and set permission scopes for your MCP connection](https://docs.customer.io/images/mcp-workspace-and-permissions.png)](#50a19b60c775ccf0aad66e20ab90d0c2-lightbox)
    

## Set up a custom MCP connection[](#set-up-a-custom-mcp-connection)

If you can’t find the connector in Claude Desktop, you can add Customer.io as a custom MCP server.

You’ll need our MCP server URL:

*   **US region**: `https://mcp.customer.io/mcp`
*   **EU region**: `https://mcp-eu.customer.io/mcp`

If your application requires you to set a `type` or transport method, set it to `http`. We don’t support the server-sent events (`sse`) transport type.

1.  In Claude Desktop, go to **Settings** > **Connectors** and click **Add custom connector**.
    
2.  Add the MCP server URL above.
    
3.  Click **Connect**.
    
4.  Select the workspaces and permissions you want to grant access to and click **Allow access**. See [permission scopes](/ai/mcp/get-started/#permission-scopes-for-mcp-users) for details on permissions.
    
    [![The authorization screen where you select workspaces and set permission scopes for your MCP connection](https://docs.customer.io/images/mcp-workspace-and-permissions.png)](#50a19b60c775ccf0aad66e20ab90d0c2-lightbox)
    

## Find your workspace[](#find-your-workspace)

When you use Customer.io MCP, you’ll need to tell your AI tool which workspace to work in. You can select a workspace by name or by ID.

[![The workspace name in the upper-left and the ID in the URL](https://docs.customer.io/images/workspace-name-and-id.png)](#1d50ed57282137f499ab3fd99d679b8f-lightbox)

## Manage your MCP sessions[](#manage-your-mcp-sessions)

To see active sessions or revoke a connection, go to [**Settings > Personal Settings**](https://fly.customer.io/settings/personal/) and click **View sessions** under *Connected clients*. Revoking a session ends it immediately and forces the client to re-authenticate.

[![A cursor session shown in Customer.io](https://docs.customer.io/images/mcp-token-revoke.png)](#cee3c5829ae7b132b314e43f88c41989-lightbox)