Delete an email sending domain

Updated

You can delete a sending domain when it’s not in use.

  1. Go to Workspace Settings > Email.
  2. Click Manage Domain to the right of the domain you want to delete.
    In email settings, the tab sending domains is selected. A domain is on the left. The button Manage Domain is on the right.
    In email settings, the tab sending domains is selected. A domain is on the left. The button Manage Domain is on the right.
  3. Click Delete domain.
  4. Confirm your action.

The domain will no longer appear in settings and the corresponding From addresses will not be available for emails.

Remove a domain from messages

If any email uses the From address for the domain you want to delete, you won’t be able to delete the domain. You can either:

  • Change the From address to one belonging to a differenrt sending domain.
  • Delete the email using the From address.

To see which messages use your From address, click the three dots   next to it and select View usage.

In email settings, the tab sending domains is selected. A domain is on the left. A from address is in the middle. The three dots are clicked to the right of the from address, and it shows a menu of three options: View usage, Edit, and Delete.
In email settings, the tab sending domains is selected. A domain is on the left. A from address is in the middle. The three dots are clicked to the right of the from address, and it shows a menu of three options: View usage, Edit, and Delete.

You’ll land on Content > Message Library where results are filtered to messages using your From address.

Content is selected at the bottom of the left hand vertical navigation. The page is titled Message Library. The top search bar contains an email address. The table underneath is filtered to a list of messages that use this address. The address is highlighted yellow on each message.
Content is selected at the bottom of the left hand vertical navigation. The page is titled Message Library. The top search bar contains an email address. The table underneath is filtered to a list of messages that use this address. The address is highlighted yellow on each message.
Copied to clipboard!
  Contents
Is this page helpful?