Loading…

Submit & manage feedback

Design Studio New Updated

Get feedback on your messages from your team.

 This article applies to Design Studio

We are currently piloting Design Studio, our new email design system, and making some information available to customers. If you don’t have access to Design Studio, please continue to use our other email editors.

Get feedback

Feedback allows other team members to leave comments, annotations, and approvals on your email.

To create and share a feedback version:

  1. Click the dropdown next to your filename and choose Feedback. Or, click Share, then select Get Feedback.
  2. Name your feedback version.
  3. Add a description to explain what changed or what kind of feedback you’re looking for.
  4. Click Get Feedback to open the feedback page.
  5. In the sidebar, click Share to copy the link to your feedback page.
  6. Send the link to your team for review.

 Your teammates must log in to offer feedback—Customer.io does not support anonymous feedback.

Manage feedback

You can submit and manage your feedback on the Feedback page.

Feedback toolbar

Use the feedback toolbar to preview and interact with the email.

  • Interact: Select the cursor icon in the top menu bar to interact with the email (click on links, etc).
  • Annotate: Click the message icon to annotate and leave comments on the email.

     Comments are specific to device-type.

    Clicking on any comment in the sidebar will open the comment in the specified device view.

  • Preview on different devices: Click the desktop and mobile icons to switch between a preview for desktop or mobile aspect ratios.
  • Preview with different visual settings: Click the preview controls menu to view the email with images blocked, in light/dark mode, and with a variety of simulated visual impairments.

Manage versions and comments

Use the right-hand feedback panel to manage versions and comments.

  • Switch or create feedback verisons: In the top-right corner, you’ll see the feedback version you are viewing. Click the dropdown to review other feedback versions, or click New Version to create another.
  • Review and respond to comments: Under the feedback version, you can see any previously made comments and reviews.
    • Hover over a comment to resolve it, copy a link to share it, or delete it.
    • Click a comment to reply to it, or view previous replies.
    • Click the filter icon to show resolved comments or only show comments with your same settings (mobile view, blocked images, etc).

As you work through implementing stakeholder feedback, you can share an updated version of your email to ensure its content is fresh. Each version is considered a “round” of feedback. You can view all versions in your version history.

Copied to clipboard!
  Contents
Is this page helpful?