LINE metrics and reporting
UpdatedCustomer.io tracks metrics for your LINE messages so you can understand how your audience interacts with them. You can view LINE metrics in campaign dashboards and the delivery log.
LINE message metrics
The following metrics apply to LINE messages. Note that metrics like Delivered depend on the webhook you set up in your LINE account.
| Metric | Description |
|---|---|
| Attempted | We’re trying to send the message to LINE. You may see this status if we need to retry your message. |
| Sent | The message left Customer.io and was passed to LINE. |
| Delivered | LINE confirmed that the message reached the recipient, reported through your LINE webhook. |
| Failed | The message didn’t leave Customer.io. This typically happens when a required variable is missing or there’s a configuration issue. |
| Clicked | The recipient tapped a tracked link in the message. |
| Converted | The recipient completed your conversion goal. |
We don’t support reply tracking for LINE messages
This means that you can’t use replies as a conversion goal or respond to inbound messages.
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