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Create multiple from addresses

You may have messages that should come from different email addresses depending on your use case—onboarding emails from customer success managers, newsletters from a general company address, etc. You can add multiple from addresses to fit your needs.

Add multiple from addresses

To add a new from address:

1. Go to Settings > Workspace Settings and select Email.
2. Find the sending domain you want to add the new address to and click Add from address.

   

   
3. Enter the sender name and email address.

After you add a new from address and the domain is verified, you can pick your new address using the drop-down next to the From label when creating an email.

Add dynamic from addresses

You may want to set a dynamic from address so your emails come from a person’s dedicated account manager, or someone that your audience expects to receive emails from.

For example, if you assign an account_manager to your people, you can set a dynamic from address to use the account manager email address using liquid like {{customer.account_manager}}.

To set a dynamic from address:

1. Go to Settings > Workspace Settings and select Email.
2. Scroll to the bottom of the page and locate Dynamic From Addresses. Click Add from address.

   

   
3. Enter the display name and email address. Use liquid for the email address, determining the attribute or event property representing the from address when you select that sender (like {{customer.account_manager}}).

You may also want to use a liquid if statement to set a fallback, in case people in your workspace don’t have the attribute representing your dynamic from address.

{% if customer.account_manager != blank %}{{ customer.account_manager }}{% else %}accounts@example.com{% endif %}

Check where from addresses are used

If you’d like to see where a specific from address is being used, search for it in your Message Library.

This is a dedicated page in your workspace where you can locate specific templates by searching on keywords, as well as locate all message actions and broadcasts that are using a specific from address. You can also filter the results based on whether the message is actively sending or drafted.