> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: August 28, 2026
> To take actions in Customer.io from an agent, use the [Customer.io CLI](https://docs.customer.io/ai/cli/get-started.md) or the [MCP server](https://docs.customer.io/ai/mcp/get-started.md).

# Find profiles

To locate specific profiles, you can filter for them from the Profiles page. You can export the results to CSV.

## Filter by email

To find a profile by their email address, type the beginning of their email address or search by email domain:

 ![Tweety is typed into the search field. There are two dropdown optiions.](https://docs.customer.io/images/search-and-filter-people-2.png)

Then select which option applies to your search.

This does not return email addresses where your search term is somewhere in the middle of the string.

## Filter by conditions

You can also add one or more **conditions** to search for profiles:

 ![Multiple conditions added to the conditions tab on the Profiles page.](https://docs.customer.io/images/search-and-filter-people-3.png)

*   **Segment condition**: Filter by segments profiles do or don’t belong to.
*   **Profile attribute condition**: Filter by the existence of a profile’s attribute or whether it matches a certain value.
*   **One-time send condition**: Filter by whether or not a profile has received a particular one-time send.
*   **Message condition**: Filter by whether specific messages by channel have or have not been delivered, opened, etc.
*   **Event condition**: Filter by whether a specific event has or has not been performed.
*   **Device condition**: Filter by whether a profile’s mobile device matches certain criteria; these fields are based on data collected from our mobile SDKs, not other methods of identification.
*   **Opt out condition**: If you send SMS, you can filter by whether someone has opted out of receiving messages from a particular sender number.

## Export search results

If you’d like to export your results, you can click **Export to CSV** and choose the data you’d like to export. Learn more about [export options](/messaging/profiles/manage/exporting-users/).

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