> This page is part of the [Customer.io documentation](https://docs.customer.io). For the complete index, see [llms.txt](https://docs.customer.io/llms.txt).
> Last updated: July 10, 2026

# Campaign exit conditions

Exit conditions determine if or when a person should exit your campaign. The options available depend on the type of campaign trigger you use—attribute or segment, event, etc.

## How it works

**By default, a person continues through a campaign until they stop matching the campaign’s trigger or filter conditions.**

In this example, the campaign sends students a form to evaluate their tutors. The campaign is triggered by an event `course_complete` and filters out people who were absent from more than five classes.

[![campaign-event-filter.png](https://docs.customer.io/images/campaign-event-filter.png)](#ef5907c5df261c93a708796886cfba28-lightbox)

By default, a person exits when they stop matching the filters.

[![campaign-exit-criteria-default.png](https://docs.customer.io/images/campaign-exit-criteria-default.png)](#4b187ca5735256a29b60e0b7dc2db015-lightbox)

So in this campaign, a student would exit if an admin increases the student’s absentee count such that they are now IN the absentee filter segment.

Learn more about the [filter conditions available for each campaign trigger type](/messaging/send/campaigns/triggers-and-filters/#types-of-filters).

## Manage exit criteria

To view or modify your exit criteria, go to your campaign’s workflow, click , and select **Exit conditions**.

[![campaign-exit-criteria-default.png](https://docs.customer.io/images/campaign-exit-criteria-default.png)](#4b187ca5735256a29b60e0b7dc2db015-lightbox)

### Set your own exit criteria

To set conditions that terminate journeys early, click **Add action condition**.

[![campaign-exit-criteria-add.png](https://docs.customer.io/images/campaign-exit-criteria-add.png)](#d62782c7fc4a17bfdec85d740ce6b083-lightbox)

Then choose one or more conditions. Exit criteria are OR statements; people exit when they meet any condition in your exit criteria.

*   **Customer attributes**: make people exit when their profiles meet certain criteria
*   **Events**: make people exit when they have or have not performed certain events
*   **Segments**: make people exit when they’re a member or not a member of certain segments

### Remove exit criteria

By default, a person continues through a campaign until they stop matching the campaign’s trigger or filter conditions.

To remove this and other criteria, click beside the condition.

[![campaign-exit-criteria-remove.png](https://docs.customer.io/images/campaign-exit-criteria-remove.png)](#45fe59643dda38a5f33ce9c9a446cb89-lightbox)

If people should always finish the campaign, remove all exit conditions.

*   *   [How it works](#how-it-works)
    *   [Manage exit criteria](#manage-exit-criteria)
        *   [Set your own exit criteria](#set-your-own-exit-criteria)
        *   [Remove exit criteria](#remove-exit-criteria)

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