Customer.io Customer.io
Try search with AI ✨
  • Log In
Book demo Start trial
  • Platform
  • Pricing
  • Customers
  • Docs
Request Demo Sign In
  • Get Started
    • Welcome to Customer.io
    • Quick start guide
    • 1. Create your workspace
    • 2. Set up message channels
    • 3. Integrate with Customer.io
    • 4. Add people
    • 5. Send events and make segments
    • 6. Start sending campaigns and workflows
  • Journeys
    • Introduction to Journeys
    • People & Events
    • Objects & non-people data
    • Segmentation
    • Design Studio
    • Campaigns & Workflows
    • Message Channels
    • Liquid & Personalization
    • Metrics
  • Integrations
    • Integration Directory
    • Get Started
    • Data In
    • Data Out
    • APIs
      • Pipelines API
      • Track API
      • App API
      • Reporting Webhooks
    • Mobile SDKs
      • iOS
      • Android
      • React Native
      • Expo
      • Flutter
    • Account Verification
    • Billing
    • Your Account
    • Workspaces
    • Privacy & Security
    • Troubleshooting
  • Releases
    Releases

    Latest features at Customer.io

    Official release: build segments with AI
    2025-06-11

    Build a segment with AI to help you get up and running quickly and find gaps in your current conditions. Generate a segment from a brief prompt or …

    Send in-app messages to the right pages with exclusion rules
    2025-06-04

    It’s now easier to show in-app messages on the exact pages where you want them to appear. Instead of writing complex regular expressions or listing …

    It's easier to set up in-app messaging than ever before
    2025-05-29

    Setting up in-app messaging for your website used to mean finding your Site ID (which was buried in our UI) and asking your development team to update …

  • Videos
  • Welcome to Customer.io
  • Quick start guide
  • 1. Create your workspace
  • 2. Set up message channels
  • 3. Integrate with Customer.io
  • 4. Add people
  • 5. Send events and make segments
  • 6. Start sending campaigns and workflows
  • Introduction to Journeys
      • Anonymous people
      • Anonymous activity
      • Merging anonymous activity
    • People and their profiles
    • Add people
    • Manually add/update people
    • Import people or events via CSV
    • Storing and using JSON
      • User Attributes
      • Events
      • Anonymous Events
      • What's the Last Visited field, and how do I use it?
      • How do I create multiple subscription types?
    • Resolve duplicate people
      • Exporting Data for a Single Person
      • Exporting Data for Many People
      • Delete people and suppress profile IDs
      • Searching and filtering people
      • Filtering Your Activity Logs
      • Using your data index
      • How do I know what data I have available?
    • Manage devices
    • Shortcuts to external services
    • Overview: Objects vs Collections
      • Objects: how they work
      • Objects: video tutorials
      • Object types
      • Objects
      • Relationships
      • Import objects or relationships via CSV
      • Export objects or relationships via CSV
      • Objects and relationships in campaigns
      • Use objects in liquid
      • Upsell: monetize power users
      • Adoption: drive feature usage
      • Awareness: announce events
      • Conversion: activate people on your event waitlist
    • Collections
    • Segmentation Overview
    • Build segments with AI
    • Data-driven segments
    • Manual Segments
    • Segment mobile device audiences
    • Ad Audiences
    • Timestamp Conditions
    • Using JSON in segments
    • Timestamp Conditions FAQ
    • Timestamp Rules for Building Segments
    • Why don't people match 'within the past X days' conditions?
    • Setting Up Segments for Specific Purposes
    • Welcome to Design Studio!
      • Manage your files
      • Keyboard shortcuts
      • Set global styles
        • Get started
        • Style your messages
        • Add & preview liquid
        • Get started
        • Validate your email
          • MJML framework
          • CSS inlining
          • Formatting
          • Set URL parameters for a single message
          • CSS cleanup
          • CSS variables
          • Accessibility fixes
        • Use Emmet syntax
        • Use MSO syntax
        • How to support dark mode
      • Code custom, responsive styles
      • Preview email in Design Studio
      • Connect an email to an automation
      • Edit connected messages
      • Disconnect an email from an automation
      • Understand components
      • Add components to your message
      • Understand and style standard components
        • Create a component
        • Create modifiable, placeholder content
        • Style custom components
        • Delete a component
          • Understand syntax
          • Add conditionals & directives
          • Loop through data
          • Create a stylesheet
      • How to collaborate
      • Submit & manage feedback
      • Manage version history
      • Send a test message
    • Campaigns, broadcasts, and transactional messages
      • Edit triggers, filters, or frequencies in live campaigns
      • Edit goals in live campaigns
      • Edit workflows in live campaigns
      • Edit live API-triggered broadcasts
      • Campaign concepts & settings
      • Create a campaign
      • Campaigns page
      • Triggers, filters, and frequencies
      • When to use filters
      • Goals
      • Exit conditions
      • Change the state of a campaign
      • Tags
        • Webhook campaigns
        • Send event
        • Batch update
        • Follow up on NPS responses
        • Sync customers from Stripe to Customer.io
        • Campaign for syncing Mixpanel cohorts
        • Slack notification for support tickets
      • Grace periods
      • Send a Welcome Email
      • Birthday and Anniversary Campaigns
      • Cart Abandonment
      • Double Opt-In
      • Onboarding Campaign
      • Optimize emails with Just Words
      • Trial expiration reminders
      • Cohort tests
      • Trigger campaigns based on Roles
      • RSS Feed Email Campaign
      • Reminders for multiple upcoming trips
      • Introduction to broadcasts
      • Newsletters
      • API-triggered broadcasts
      • Using trigger data in your messages
      • Formatting API-Triggered Broadcasts
      • Common API-Triggered Broadcast errors
      • Getting Started: Key Concepts
      • Set up a transactional email
      • Set up a transactional push
      • Transactional examples
      • Common transactional API errors
      • Frequently Asked Questions
      • Transactional Campaigns
      • Workflow builder
      • Send event
      • Batch update
      • Branches
      • Action conditions
      • Holdout tests
      • A/B tests
      • Copy workflow items
        • Delivery Time Window
        • Wait Until...
        • Create or update person
        • Fix typos in attributes
        • Reformat timestamp attributes
      • Getting started
      • Set up your localization attribute
      • Localize campaigns
      • Localize broadcasts and newsletters
      • Default sending settings
      • Sending behavior options
      • Why did my campaign not send someone a message?
      • Queue Draft for Campaign QA
      • Send messages in users' timezones
      • Supported time zone formats
      • Message Limits
      • Email: Getting Started
      • Transitioning to Customer.io as a sender
      • Introduction to Creating Emails
      • Testing Your Emails
      • Email Attachments
        • Email Deliverability Best Practices
        • Domain Authentication
        • Delete a domain
        • Domain warming
        • Track links with your domain
        • IP addresses: shared vs dedicated
        • Email suppression lists
        • Google Postmaster Tools
        • Custom unsubscribe links (RFC 8058)
        • Authenticating for Apple Private Email Relay
        • Verify deliverable email addresses with Kickbox
          • Use Your Own SMTP Server
          • Using Multiple SMTP servers
          • Use your Mailgun Account
          • Use your Mailjet Account
          • Use your Mandrill Account
          • Use your Postmark Account
          • Use your SendGrid Account
          • Use your Sparkpost Account
          • Use your Oracle Dyn Account
        • Choosing the Right Email Editor
        • Drag-and-Drop Emails: The Basics
        • Drag-and-Drop Editor FAQ
        • Troubleshooting Your Drag-and-Drop Emails
        • Email code editor
        • Introduction to Email Layouts
        • Customizing Email Layouts
        • Archiving Old Layouts
        • HTML and CSS Email vs. Web
        • CSS pre-processing
        • AMP for email
        • Adding a view in browser link
        • Resources for templates, code, and best practices
        • Adapting Foundation's Basic template
        • Adapting MailChimp's Two-Column template
        • How do I add an avatar/logo to my emails?
        • Set Custom Email Headers
        • Set custom preheader/preview text
        • What does the Fake BCC option do?
        • Create multiple from addresses
        • Welcome Email Copy
        • Gmail Promotions
        • Send data from Customer.io to Salesforce, Highrise or another CRM
        • Code editor: send Trustpilot reviews
      • Get started
      • Integrate your app
      • Migrate from another provider
      • Registering device tokens
      • Send push notifications
      • Custom push payloads
      • Test push notifications
      • Push metrics and message statuses
      • Best practices for push notifications
      • Frequently Asked Questions
      • Troubleshooting mobile issues
      • Get Started
      • Send SMS/MMS messages
      • Link shortening
      • Senders
      • Tracking
      • Frequently Asked Questions
      • SMS Opt-Out Keywords
      • Validate Mobile Phone Numbers
      • Get Started
      • Create content templates
      • Send a WhatsApp Message
      • Frequently Asked Questions
      • Get started
      • Set up your website
      • Anonymous messages
      • Send in-app messages
      • Inline messages
      • Multi-step messages
      • Surveys
      • In-app metrics
      • Test your messages
      • Localize messages
      • In-App FAQ
        • NPS Surveys
        • Promotions and offers
        • Promote upcoming event
        • Milestones and achievements
        • Feature adoption
        • The visual editor
        • In-app component reference
        • Legacy in-app editor
      • Get Started
      • Send and receive data with webhooks
      • Send in-app messages using webhooks
      • Web push with webhooks
      • Send direct mail with Lob
      • Link Tracking
      • Checking Link Status
      • Adding URL parameters to links
      • Track universal links and app links in email
      • HTTPS Link Tracking
      • Overview of subscription options
      • Global unsubscribes
      • Subscription center
      • Brand your subscription pages
      • Subscription FAQs
      • Multi-language support for the subscription center
      • Migrate subscription preferences
      • Set preferences outside of the subscription center
    • Send from a personal support rep
    • Find messages using the Message Library
    • Image requirements
    • The Asset Library
    • Message Statuses
    • Deliveries & Drafts data
    • Liquid upgrade
    • Liquid syntax list
    • Personalizing messages with liquid
    • Personalize actions with JavaScript
    • Reusing content with snippets
    • Composer errors
    • Metrics Overview
    • Campaign and Broadcast Metrics
    • Workspace Dashboard
    • Analysis page & reports
    • Email deliverability metrics Coming Soon
    • Understanding your A/B test results
    • Getting conclusive results from A/B tests
    • Failed and attempted messages
  • Integration Directory
    • Quick start guide
    • Understanding Integrations in Customer.io
    • Troubleshooting
    • Data Compliance and Privacy
    • Introduction
      • Understanding incoming data
      • Identify
      • Group
      • Page
      • Screen
      • Track
      • Alias
      • Common fields
    • Custom events
      • Understanding Semantic Events
      • A/B Test events
      • Customer.io events
      • Ecommerce Events
      • Email events
      • Live chat events
      • Mobile App Lifecycle Events
      • Video playback events
    • Backfill historical data
      • Customer.io API
      • Journeys Message Metrics
      • Mobile App Sources
        • Get started
        • Formstack
        • Jotform
        • Squarespace
        • Typeform
        • Unbounce
        • Webflow
        • Wordpress with WPForms
        • Custom JS integrations
        • Facebook Lead Ads
        • Use form data in Customer.io
        • Forms API (backend integrations)
        • Edit or disconnect forms
        • Getting Started
        • Method Reference
        • Migrate from another service
        • Managing identities
        • Cookies and identity management
        • Utility Methods and Performance
        • In-app messages
        • Proxying the JavaScript client
          • Get started
          • Identify people
          • Track and page events
          • In-app messages
          • Content Security Policy (CSP)
        • Connect Journeys data to destinations
        • Advanced: transform data
        • Invalid Track API Requests
        • About Reverse ETL
        • Amazon Redshift
        • Google BigQuery
        • Microsoft SQL Server
        • MySQL
        • PostgreSQL
        • Snowflake
          • Reverse ETL Overview
          • Amazon Redshift
          • Google BigQuery
          • Microsoft SQL server
          • MySQL
          • PostgreSQL
          • Snowflake
        • Getting Started
        • Use Salesforce data in Customer.io
        • Map data to other services
        • Scheduled syncs
        • Deleting Data
        • API Call Calculator
        • Node.js
        • Python
        • Go
        • Segment
        • Segment data-in (classic)
        • Rudderstack (Legacy)
        • mParticle (Legacy)
        • Using Zapier with the Track API
        • Zoho integration
        • Hubspot integration
    • Getting Started
    • Add a data-out integration
    • Actions
      • Introduction
      • Standard integrations
      • Advanced Integrations
    • Filtering and mapping actions
    • Resend past data
      • Actable Predictive
      • Adobe Target
      • Algolia Insights
      • Amazon Redshift
      • Amazon Redshift (Advanced)
      • Amazon S3
      • Amazon S3 (Advanced)
      • Amplitude
      • Amplitude (Message Metrics)
      • Attio
      • Azure blob storage
      • Bing Ads
      • Braze
      • Braze Cohorts
      • Clevertap
      • Close
      • CommandBar
      • Cordial
      • Criteo Audiences
      • Customer.io
      • Facebook Conversions API
      • Friendbuy
      • FullStory
      • Gainsight PX
      • Google Ad Conversions
      • Google Ads (Gtag)
      • Google Analytics
      • Google BigQuery
      • Google BigQuery (Advanced)
      • Google Cloud Storage
      • Google Cloud Storage (Advanced)
      • Google Sheets
      • Google Tag Manager (GTM)
      • Heap
      • Hubspot
      • Intercom
      • Koala
      • LaunchDarkly
      • LiveLike
      • LogRocket
      • Meta (Facebook) Pixel
      • Metronome
      • Mixpanel
      • Mixpanel (Message Metrics)
      • Moengage
      • MS Azure Blob Storage (Advanced)
      • Pinterest Conversions
      • Pipedrive
      • PlayerZero
      • Qualtrics
      • Ripe
      • Rudderstack (legacy)
        • About this integration
        • Sent messages as tasks
        • Frequently Asked Questions
      • SalesWings
      • Segment
      • Segment (Message Metrics)
      • SendGrid Marketing Campaigns
      • Slack
      • Snowflake
      • Snowflake (Advanced)
      • Sprig
      • Talon.One
      • TikTok Conversions
      • Twilio
      • Twilio Engage Messaging
      • Twilio Studio
      • Twitter Pixel
      • Visual Website Optimizer (VWO)
      • Webhooks
      • Wisepops
      • Yandex
      • Zendesk
      • Reporting Webhooks
    • About our APIs
    • Pipelines API
    • Track API
    • App API
    • Journeys Webhooks
      • Quick Start Guide
        • How it works
        • Authentication
        • Packages and Configuration Options
        • Troubleshooting
        • Identify people
        • Track events
        • Screen tracking
        • Mobile Lifecycle events
        • Anonymous activity
        • Set up push notifications
        • Set up rich push
        • Deep Links
        • Push metrics
        • Sound in push notifications
        • Provisional Push
        • Push service certificates
        • Test your push implementation
        • Set up in-app messaging
        • Inline in-app messages Beta
        • Page rules
        • In-app event listeners
        • 2.x -> 3.x
        • 1x -> 2.x
        • Changelog
        • Get Started
        • Identify people
        • Track events
        • Push notifications
        • Rich push notifications
        • In-app messages
        • Test support
        • Changelog
        • Get Started
        • Identify people
        • Track events
        • Push notifications
        • In-app messages
        • Test support
        • Update from 2.10 to 2.11
        • Migrate from an earlier version
        • Troubleshooting
        • Changelog
      • Quick Start Guide
        • How it works
        • Authentication
        • Packages and Configuration Options
        • Troubleshooting
        • Identify people
        • Screen tracking
        • Mobile Lifecycle events
        • Anonymous activity
        • Track events
        • Push notifications
        • Deep Links
        • Push service certificates
        • Test your push implementation
        • In-app messages
        • In-app event listeners
        • Inline in-app messages Beta
        • Page rules
        • 3.x -> 4.x
        • 2.x -> 3.x
        • Changelog
        • Get Started
        • Identify people
        • Track events
        • Push notifications
        • In-app messages
        • Test support
        • Migrate from an earlier version
        • Troubleshooting
        • Changelog
        • Get Started
        • Identify people
        • Track events
        • Push notifications
        • Rich push notifications
        • Test support
        • Migrate from an earlier version
        • Changelog
      • Quick Start Guide
        • How it works
        • Authentication
        • Packages and Configuration Options
        • Troubleshooting
        • Identify people
        • Track events
        • Screen tracking
        • Mobile Lifecycle events
        • Anonymous activity
        • Set up push notifications
        • Deep Links
        • Handling Multiple Push Providers
        • Capture Push Metrics
        • Set up in-app messages
        • Handling and dismissing actions
        • 4.x -> 4.3
        • 3.4x -> 4.x
        • 3.x -> 3.4
        • 2.x -> 3.x
        • Changelog
        • Get Started
        • Identify people
        • Track events
          • Set up push notifications
          • Deep Links
          • Handling Multiple Push Providers
          • Capture Push Metrics
          • Set up in-app messages
          • Handling and dismissing actions
          • Migrate from an earlier version
          • Troubleshooting
          • Changelog
        • Get Started
        • Identify people
        • Track events
          • Set up push notifications
          • Deep Links
          • Handling Multiple Push Providers
          • Capture Push Metrics
          • Set up in-app messages
          • Handling and dismissing actions
          • Migrate from an earlier version
          • Update to version 3.4
          • Troubleshooting
          • Changelog
      • Quick Start Guide
        • How it works
        • Authentication
        • Packages and Configuration Options
        • Troubleshooting
        • Identify people
        • Track events
        • Screen tracking
        • Mobile Lifecycle events
        • Anonymous activity
        • Set up push notifications
        • Deep Links
        • Capture Push Metrics
        • Multiple push providers
        • Set up in-app messages
        • Handle in-app message responses
        • 1x -> 2.x
        • Changelog
        • Get Started
        • Identify people
        • Track events
          • Set up push notifications
          • Deep Links
          • Capture Push Metrics
          • Set up in-app messages
          • Handling and dismissing actions
          • Troubleshooting
          • Changelog
      • Quick Start Guide
        • How it works
        • Authentication
        • Configuration Options
        • Troubleshooting
        • Identify people
        • Mobile Lifecycle events
        • Anonymous activity
        • Screen tracking
        • Track events
        • Set up push notifications
        • Deep links
        • Handling multiple push providers
        • Capture push metrics
        • In-app messages
        • Handling and dismissing actions
        • Update iOS
        • Troubleshooting
        • Changelog
        • 2.x -> 2.2
        • Upgrade to Flutter 2.x
        • Changelog
        • Get Started
        • Identify people
        • Track events
        • Update Flutter SDK
          • Set up push notifications
          • Deep Links
          • Handling Multiple Push Providers
          • Capture Push Metrics
          • In-app messages
          • Handling and dismissing actions
          • Update iOS
          • Troubleshooting
          • Changelog
  • Account Verification
  • UI Changes in 2025
    • How We Bill
    • Reducing billing overages
    • Payment Problems
    • Canceling Your Account
    • Plan Features
    • Edit Account Information
    • Manage team members
    • Manage your API credentials
    • Security Best Practices
    • Two-Factor Authentication
    • Single Sign-on (SSO)
    • Account Regions (US and EU)
    • Enable experimental features
    • Workspaces in Customer.io
    • Date and Time Data in Customer.io
    • Case sensitivity and your data
    • Session cookies and expiration
    • Allowlist our IP addresses
    • Customer.io, GDPR, and you!
    • Security
    • Mobile and App Store Privacy
    • Privacy
    • Respecting your users' privacy
    • Customer.io Security Qualifications
    • Troubleshooting login and browser issues
    • Create a HAR file for help troubleshooting

    Download your billing invoice

    Released February 23, 2024

    As an Admin, you can now download your billing invoice from Account Settings > Plans & Billing > Billing History. Click Download invoice beside any billing period for a PDF.

    Learn more

    Copied to clipboard!
    Platform
    • Platform overview
    • Platform features
    • Journeys
    • Data Pipelines
    • Parcel
    • Pricing
    Resources
    • Documentation
    • Release Notes
    • Blog
    • Community
    • Competitors
    • API
    • Guides
    Company
    • About
    • Careers
    • Support
    • Partners
    • Startup Program
    • Contact
    Customer.io
    win@customer.io

    9450 SW Gemini Dr
    Suite 43920
    Beaverton, Oregon 97008-7105 US
    LinkedIn
    Twitter (X)
    Youtube
    Instagram
    Status Terms of Service Privacy Policy @2024 Peaberry Software, Inc.