The agent: your personal assistant in Customer.io

If you’ve used our AI assistant in the past, you’ll notice it’s had a glow-up. It’s now called the agent and it can act as your coworker in Customer.io.

In the past, our AI Assistant was limited to specific tools. But the new agent can do just about anything you can do in Customer.io. It can create campaigns, draft emails, analyze campaign performance, and more. It can even learn from you and get better over time!

You can also set up Routines to automate recurring tasks—things like checking your deliverability, auditing segments, and more.

And while we’ve expanded the agent’s capabilities, we’ve also given it guardrails to make sure it works safely. It’s limited to your permissions, and it has approval flows to make sure it doesn’t do things you don’t want it to do.