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Capture Push Metrics

How it works

Customer.io supports device-side metrics that help you determine the efficacy of your push notifications: delivered when a push notification is received by the app and opened when a push notification is clicked.

If you already configured push notifications and your app does not use other push notification modules such as expo-notifications or react-native-push-notification, the SDK automatically tracks opened and delivered events for push notifications originating from Customer.io.

Otherwise, use one of the following methods to manually track push metrics:

• Record push metrics with native code.

iOS: Record push metrics with native code

If you’re using Objective-C, the example in our push setup process already contains the code required to handle push metrics—substituting AppDelegate for your push notification class. If you use Swift, add the following code to track push notifications in your app.

extension AppDelegate: UNUserNotificationCenterDelegate {
   func userNotificationCenter(
      _ center: UNUserNotificationCenter,
      didReceive response: UNNotificationResponse,
      withCompletionHandler completionHandler: @escaping () -> Void
   ) {
      let handled = MessagingPush.shared.userNotificationCenter(center, didReceive: response,
                                                               withCompletionHandler: completionHandler)      

      // If the Customer.io SDK does not handle the push, you need to handle it and call the
      // completion handler. If the SDK handles it, it calls the completion handler for you.
      if !handled {
         completionHandler()
      }
   }
}

If delivered events are important to you, we recommend that you follow the setup instructions for rich push notifications, even if you do not plan on sending rich push notifications as rich push tracks delivered events more reliably.

Disabling automatic push tracking

Automatic push metric recording is enabled by default when you install the SDK. You can disable this behavior by passing a configuration option when you initialize the SDK. You cannot disable automatic push tracking (or change other configuration settings) after you initialize the SDK.

const cioConfigOptions = new CustomerioConfig()
cioConfigOptions.autoTrackPushEvents = false

const env = new CustomerIOEnv()
env.siteId = Env.siteId
env.apiKey = Env.apiKey

CustomerIO.initialize(env, cioConfigOptions)