It's easier to get help with Customer.io

We’ve redesigned the Help & Support sidebar to make it easier to find resources and get help when you need it!

• Help & Support now available everywhere: The Need Help? option was missing on some pages. Now it’s available on every page.
• Simplified support form: We’ve made the Get Help form easier to find and use—now it’s a single screen rather than four separate pages. You can even generate the form’s subject line with AI!
• Featured videos: We’ve added videos to help you learn more about Customer.io.
• Better organization: Resources, education, and support options are grouped into clear categories.
• Improved support access: You can now set the duration of support access to your workspace (3-180 days), and we’ll show you the exact date that support access expires.