Send push notifications to multiple mobile apps in one workspace

We’re starting to enable support for multiple mobile apps per platform so you no longer need to duplicate or split audiences across workspaces. You can register each app with its own credentials, send pushes through a specific app, and create segments to group profiles by the apps they use.

All new accounts and accounts that have never integrated push now support multiple apps, but other existing customers need to reach out to their CSM to request access. If you don’t have a CSM, reach out to win@customer.io. Enabling multi-app support changes how your workspace tracks push deliveries, so read on to understand the implications:

When multi-app support is enabled for push notifications, your metrics reflect one delivery per device, no longer one delivery per customer profile. Your metrics now count every message you send: a push to a profile with two devices counts two Sent, where it previously counted one. If you send a push notification to all devices, and a profile has two devices, your metrics track two deliveries, each with the exact payload sent to that device. And the activity log links the deliveries together so you know they’re related.