Get behavioral insights with AI

The Customer.io agent (and associated CLI and MCP tools) can now analyze your workspace's messaging and behavioral data, providing more advanced reports than our UI alone. You can ask for custom reports ranking your automations, comparing inbox providers, tracking conversions, or reporting on site traffic and audience growth.

You can ask the agent in Customer.io, or any AI tool using our MCP or CLI, questions the UI doesn’t generate ready-made reports for. The agent doesn’t just read the charts you already have. It uses your data to answer more advanced questions, and builds new charts on the fly. You can ask it to do things like:

• Trace what people did after a message. “Did my onboarding automation drive purchases?” works even if you never set up a conversion goal.
• Report on site and app traffic. If you send page and screen events, ask “how many people visited our pricing page last month?” or “what are our most-viewed pages?”
• Explain audience changes. Ask “how many people were added in the last 30 days?” or “what is the source of most of our new people?”
• Build funnels from your events. “Show me the funnel from signup to first purchase.”
• Dig into message performance beyond the standard metrics. Ask “how many people received my product update email but never opened it?” or “what time of day gets me the best open rates?”

Conversational analytics is available now on Essentials plans and above. See Conversational analytics for what you can ask.