Link shortening for SMS and WhatsApp messages

You can now enable link shortening for SMS and WhatsApp notifications! This will shorten both tracked and untracked links to help you stay within characters limits and streamline your messages.

Go to Workspace settings > SMS and turn on Shorten links. Shortened links use the format https://a.cust.io/lnk.abc123 (or https://e.cust.io/lnk.abc123 if you’re in our EU region), consuming between 28 and 38 characters so you have plenty of room to talk to your audience.