Customer.io

Koala destination

Updated August 20, 2026

Getting started

  1. Go to Data & Integrations > Integrations and select the Koala entry in the Directory tab.
  2. (Optional) Select the data sources that you want to connect to your outbound integration. You can always connect data sources later. We'll only show you data sources that work with your integration.
  3. Configure your integration.
    1. Public API Key: Please enter your Public API Key found in your Koala workspace settings.
  4. Click Enable Destination.

Actions

When you're done setting things up, you can go to the Actions tab to see how we map incoming data to your integration.

You may need to add actions for this integration

While we often have default triggers for actions, we don't always add those actions as defaults. You may need to add actions to make sure that you're sending all the data that you want to send to your integration. See our actions page for help setting up actions.

ActionDefault TriggerDescription
Track Eventtype = "track"

Send visitor events to Koala.

Identify Visitortype = "identify"

Update visitor traits in Koala.