This page is part of the Customer.io documentation. For the complete documentation index, see llms.txt.

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Monitor live notifications

Track every live notification sent to a person—including the full timeline of starts, updates, and ends—on their profile.

Review a person’s live notifications

Go to Profiles, click a profile, and go to the Live notifications tab to see their last 30 days of live notifications.

Each row shows the activity, when it started, its last update, and its current status—active, ended, expired, or failed. You can filter the list by status, type, and time range.

Click an activity to see its details:

• The delivery timeline—every start, update, and end delivery for the activity with the content payload each one carried. This is the full story of what your customer saw on their device.
• Metadata—the activity’s ID, person, and notification type.
• Live activity config—status with the start and end times.
• Attributes—this is where you can find the unique activity ID, like an order number. This id doesn’t change over the life of the activity.
• Content state—the fields you set or update with each content payload. This shows the most recent data.

Check status through the API

Your server can look up an activity’s state, failure reason, and last delivery at any time with the status endpoint, referencing the activity by its instance ID.